THE PRIVACY OF YOUR INFORMATION IS VERY IMPORTANT TO US.
PLEASE READ THIS POLICY CAREFULLY.
BY USING THIS WEBSITE, YOU AGREE TO THE CONTENTS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE CONTENTS OF THE POLICY PLEASE DO NOT USE OUR WEBSITE.
1. ABOUT US
(a) This website https://www.livingwellbydesign.ca is operated by Wendy L. Hart, located at Suite 324, 7 St. Anne St, St. Albert, AB, T8N 2X4, Canada.
(b) We have appointed a Chief Privacy Officer who is accountable for our personal information handling practices. Our Chief Privacy Officer is Wendy L. Hart. If you have a question or complaint about our personal information handling practices, please contact us at: firstname.lastname@example.org.
In this Privacy Notice:
(a) “Encryption” means process of converting information or data into a code;
(b) “Informed consent” means permission granted in full knowledge of the possible consequences;
(c) “Personal information” means information about an identifiable individual;
(d) “Telepsychology” means the provision of psychological services using any type of telecommunication services;
(e) “We”, “our” and “us” mean Wendy L. Hart, registered psychologist, a member in good standing of the College of Alberta Psychologists and the Psychologist’s Association of Alberta;
(f) “You” or “your” means the person accessing or using the Site or its Content.
3. EFFECTIVE DATE AND SCOPE
(c) Handling practices of personal information obtained from you by other means than this website can be obtained from email@example.com.
4. CONFIDENTIALITY OF YOUR PERSONAL INFORMATION
(a) As a registered psychologist, we have a fundamental responsibility to maintain our clients’ confidentiality at all times.
(b) We will not collect or use your personal information without your informed consent.
(c) We will not disclose information about you to anyone without your written or electronically confirmed informed consent, except where disclosure is permitted or required by law.
(d) We will collect, use and disclose only that information which is reasonably required in the circumstances.
(e) To minimize the potential risks to your confidentiality when you want to make use of telepsychology services on our website, we will not allow access to our website when you are logged-in in a social media account.
(f) Due to the nature of telepsychology we cannot fully eliminate potential risks to confidentiality of your personal information.
5. WHAT PERSONAL INFORMATION DO WE COLLECT?
(a) We will only collect personal information with your informed consent.
(b) Personal information is information that identifies you or could be combined by us or our service providers and affiliates with other information to identify you. This information includes your personal e-mail address, your home telephone number, your personal cellphone number, your image and other similar information when associated with you. Personal information may also be information containing details as to how you have used our website, if we can associate that personal information with you.
(c) We collect personal information from you when you create an account, schedule a session, communicate with us using our web forms to make a request or to ask a question, take a survey or otherwise submit personal information to us with your communication.
(d) We collect the name and phone number of an emergency contact person. We will keep this person’s information in the strictest confidentiality and will not share it with any other party.
(e) We receive personal information about you from other sources. For example, we will receive information from credit card processors regarding whether the credit card details you gave us have been accepted or declined.
6. HOW DO WE USE YOUR PERSONAL INFORMATION?
(a) We use your information to provide services and to manage our business operations. Some examples include: 1. To register your account; 2. To authenticate you when you log into your account; 3. To fulfill your requests for services; 4. To communicate with you about your requests and needs; 5. To communicate with you regarding customer service issues; and 6. To protect the security or integrity of our website and our business.
(b) We use industry-standard encryption technologies when we transfer and receive information.
(c) Non-identifying and aggregate information will be used to better design our website. We will not disclose any information that could be used to identify individuals for these purposes.
(d) We will keep your personal information in strict confidentiality, except where disclosure thereof is required or permitted by law.
(e) We will require payment providers to strictly comply with their instructions. We will require that all payment providers not use your personal information for their own business purposes.
(f) Your e-mail address will not be used for any other purpose than to return e-mail correspondence directly to you.
(g) We retain your information for as long as necessary to fulfill the purposes for which we collected the information as required by law. We maintain a records retention and destruction program to destroy information when it is no longer needed or required.
(h) We shall make use of secure destruction of data and information technologies to ensure confidentiality of your personal information. We shall securely dispose of software and hardware to insure patient/client information are not compromised.
7. WEB ANALYTICS
(a) We may also automatically collect information when you visit our website. For example, we collect information about what site referred you to our website, your browser type, operating system type and version, language, and your Internet Protocol (“IP”) address. We also collect information about how you browse through our website, including logging the pages you visit and the amount of time you spend on certain pages. We use this information for a number of technical purposes to ensure that our pages load correctly in your browser. We also use this information to improve our website. For example: 1. We verify your account and device and determine when you are logged in; 2. We use IP addresses to correct pages for your geographical location; 3. We log the frequency of visits to certain pages on our website and how visitors navigate through our website in order to detect problems, improve our website and learn about what services are of interest to our customers; 4. Remembering you and your preferences; 5. Assess, enhance or otherwise improve the website or our activities in connection with them; 6. To protect your security.
(d) A few methods that may be used to store or access information already stored on your device include the following (and in future other technology and methods will be developed): 1. Cookies – a cookie is a text file placed on a device when a user visits a website. Cookies can be temporary or permanent. 2. Pixels – a pixel is a small piece of code that can be embedded on websites and emails. 3. Device identifiers – these are used to track, analyze and improve the performance of the services of the Service Provider we use.
8. REGARDING CHILDREN AND MINORS
(a) Our website and the services offered on our website are not directed to persons under the age of majority (18 years).
9. LAW ENFORCEMENT REQUESTS We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information. If we receive a request from a police officer or other law enforcement agency for access to your personal information in the course of an actual or potential investigation, our policy is to require the police officer or law enforcement agency to obtain an order, subpoena or warrant, unless the information is urgently required to prevent serious bodily injury or serious damage to personal property.
10. STORAGE OUTSIDE OF CANADA Your personal information may be used or stored by us or our service providers outside of Canada. We require that our service providers safeguard your personal information. However, if your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.
11. COMMUNICATION PREFERENCE CENTRE
(a) If you register for an account, in the event that such account facility is made available by us, you will have the option to choose what communications you receive from us. You can also store information such as credit card information to make payments easier. You will also be able to review your sessions history.
(b) You can modify your information by logging into your account and making the requested changes.
(c) You may also choose “close my account” and we will remove your account information from active use.
(d) If you do not re-activate your account within 3 months, we will permanently delete your account. You may also contact us by one of the means set out in “About Us” to make a deletion request. Please note that we still maintain information that you provided to us for audit purposes or to comply with our legal obligations. We prohibit our employees and third parties from attempting to re-identify information that we have de-identified.
12. HOW DO YOU ACCESS AND MODIFY YOUR PERSONAL INFORMATION OR MAKE A COMPLAINT?
(a) If you have an account, log in to access and to modify the personal information stored with your account. If you have questions or concerns about other personal information collected by us and would like assistance accessing that information, please contact our Chief Privacy Officer at firstname.lastname@example.org.
(b) All complaints can be sent to email@example.com. All complaints will be dealt with promptly.
(c) You are required to keep your password and login details secure.
13. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
(a) We make use of security devices for electronic communications that best protect your privacy.
(b) We shall reach an agreement with you to offer you maximization of security for your specific and individual needs once we have entered into a service agreement.
(c) We take administrative, technical and physical measures to safeguard your personal information against unauthorized access, unauthorized disclosure, theft and misuse. This includes limiting access of employees to, and the use of, your personal information through the use of passwords and graduated levels of clearance. We do not publish all of our security measures online because this may reduce their effectiveness. We take physical precautions to ensure that the computer servers on which your personal information is stored and archived are secure and that access to such servers is protected. We educate our employees with respect to their obligations to protect your personal information and we require any third-party service providers to take comparable steps to ensure the protection of any of your personal information that is shared with them.
(d) Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur.
(e) For the security of your personal information, we use only platforms offering bank-grade, end-to-end encryption for telepsychology services.
(f) Before and during videoconferencing participants should confirm that they are in a secure environment where discussions will not be overheard.
14. LINKS TO THIRD-PARTY WEBSITES AND SOCIAL NETWORK PLUG-INS
(a) Social media platforms should not be used for telepsychology services, should these services be offered on our site now or in the future. We will not allow access to our website when you are logged-in in a social media account.
(b) For the protection of the confidentiality of your personal information, you may not create links between our website and social networking sites.